- Live Preview
Facilities Operations & Training Program Delivery Professional
JERRY HERSHFELDT
Professional Summary
Results-driven workplace operations professional with 15+ years of experience in facilities process optimization, team coordination, and facilitating complex training programs. Proven ability to manage multi-location operations, vendor relationships, and cross-functional workflows.
Work Experience
Training & Workforce Development
Colorado Building and Construction Trades Council
October 2024 - June 2025
Delivered hands-on instruction for the Multi-Craft Core Curriculum (MC3), a pre-apprenticeship program recognized by the U.S. Department of Labor.
Healthcare Technology
OLIVE - Denver, CO
July 2021 - September 2022
Implemented security policies and visitor badge systems. Coordinated evacuation and disaster preparedness while managing vendor partnerships and budgets.
Enterprise Operations
ServiceSource (acquired by Concentrix)
February 2018 - July 2021
Managed visitor relations, front desk, mail, and shipping. Facilitated office operations and coordinated office remodels and headquarters relocation.
Client Relations
ServiceSource - Denver, CO
August 2017 - February 2018
Managed contract renewals and maintained strong client relationships to ensure service continuity.
Customer Service
HomeAdvisor - Golden, CO
February 2017 - August 2017
Responded to service requests and provided customer service to homeowners seeking contractors.
Training & Development
24-7 Intouch Contact Center - Aurora, CO
January 2016 - July 2016
Facilitated training programs for reservation agents, ensuring smooth transition to production environments.
Sales Management
Asurion - Nashville, TN
February 2008 - February 2015
Managed relationships and sales across 201 stores. Conducted training on program specifics and customer service.
Core Competencies
Operations Management
Multi-location facilities coordination • Vendor relationship management • Budget oversight and cost optimization • Team leadership and development • Crisis response and emergency management
Project Management
Cross-functional team coordination • Stakeholder communication and reporting • Process improvement and workflow optimization • Quality assurance and compliance management
Facilities & Real Estate
Reception & Front Desk Operations • Visitor Management & Security Protocols • Office Environment Management • Real Estate Operations • Asset Management
Training & Development
Training Program Delivery • Career Pathway Support • Multi-Location Program Coordination • Skills Assessment and Development • Performance Tracking and Measurement
Technical Proficiencies
Microsoft Office Suite & AutoCAD • Security Systems (CCure, Verkata) • Staff Training & Supervision • Communication & Interpersonal Skills
Leadership & Engagement
Employee Engagement • Partnership Building • Cross-Departmental Coordination • Event Coordination • LGBTQIA+ Leadership
Education
Mount Marty University
Yankton, SD • 1996-1998
Volunteer Experience
Metro Caring - Advocate
Present • Supports foster families with housing and legal navigation
LGBTQAI+ Community - Victims' Rights
Present • Provides trauma-informed advocacy and workshops